Instant delivery account information will be sent via email to your PokemonPros registration email immediately after your payment is complete. If you have not received your account information immediately after making your payment, please check your spam and/or junk folder as the email containing your information may be placed there unintentionally. It is also possible to view your account information by logging in to your PokemonPros account and visiting the "My Account" area. You will find all of your orders (and their corresponding order information) listed here. We do not accept returns/exchanges and all sales are final. If there are any issues with your order we will contact you via your PokemonPros registration email.